KnitLab terms

1. Who we are

KnitLab (www.knitlab.no) is provided by:

Oellingrath Business (sole proprietorship, enkeltpersonforetak)
Org. no. 935 353 262
Vreimsida 96, 3803 Bø i Telemark, Norway
Phone +47 922 96 182
Email kontakt@knitlab.no

The business is not registered in the Norwegian VAT Register, and no VAT is charged on the prices.

2. About the agreement

These terms apply when you use KnitLab. You accept them when you create an account or buy Pro. You can use KnitLab without an account; the terms then apply as far as they are relevant.

If you are a consumer, you have the rights set out in, among others, the Norwegian Cancellation Act (angrerettloven), the Digital Content and Services Act (digitalytelsesloven), the Marketing Control Act (markedsføringsloven) and the Contracts Act (avtaleloven). These rules take precedence over the terms if anything in the terms should conflict with them.

Personal data is processed as described in the privacy policy.

3. What KnitLab is

KnitLab is an online design tool for knitting. You choose the garment, sizes, fit, yarn, tension and colourwork, and KnitLab creates the pattern with stitch counts, yarn amounts and step-by-step instructions in every size. KnitLab also has Chart Studio, knitting mode with a row counter, grading, yarn substitution and printing.

KnitLab works in the browser on phones, tablets and computers. You don't need to install anything. Without an account, what you create is stored only in the browser on your device.

4. Account

• You create an account with your email address and sign in with a one-time code that we send to it. What you create is then stored in your account and synced between your devices.
• You must be at least 13 years old to create an account. If you are under 18, you need consent from a parent or guardian to buy Pro.
• Your account is personal. You are responsible for making sure that others cannot access your email and thereby your account.

5. Free and Pro

Free gives access to all features, but with room for 1 design of your own and 1 colourwork chart of your own, and without printing your own designs straight from the app. With a free account, you can get the pattern for your own designs as a PDF by email. Anyone can print the sample patterns.

Pro gives you unlimited designs and colourwork charts of your own, printing your own patterns straight from the app in every size, and importing up to 10 patterns you have bought each month (clause 20). If you go back to the free version, you keep everything you have made, but you cannot create more than the free limit allows.

6. Price and payment

• Pro costs NOK 59 per month or NOK 490 per year. The price is the total price. There are no additional fees, and no VAT is charged.
• Payment is made through the payment provider Stripe. We never see your card number.
• You pay in advance for each period. The first payment is taken when you buy, and then at the start of each new period.
• You receive a receipt and a confirmation of the agreement by email when you buy.
• If a payment does not go through, Stripe tries again a few times and lets you know. If the payment still fails, Pro ends and your account switches to the free version. You keep everything you have made.

7. Renewal and cancellation

• Pro is a subscription that renews automatically every month or every year until you cancel. There is no commitment period.
• You cancel in the app: open the menu (the round button in the top right corner) and choose ‘Manage subscription’. You can also cancel by email or by phoning us. You do not need to give a reason for cancelling.
• Cancellation takes effect from the end of the period you have paid for. You keep Pro for the rest of the period and will not be charged again. You will receive a confirmation by email.
• We do not refund the remainder of a period that has started, unless you use your right of withdrawal (clause 8), there is a fault with the service (clause 11), or we make changes that entitle you to a refund (clauses 9, 10 and 16).
• At least every six months, we send you an email telling you that your subscription is running and how to cancel it. If you have an annual subscription, we also notify you about 30 days before it renews.

8. Right of withdrawal

You have the right to withdraw from the agreement for KnitLab Pro without giving any reason within 14 days of the day the agreement was entered into, that is, the day you bought Pro. The right of withdrawal applies to the first purchase, not to later renewals.

How to withdraw

You must let us know before the withdrawal period expires. It is enough to send your notice within the deadline. You can:

• tap ‘Withdraw from purchase’ in the app menu, under your Pro subscription (shown during the withdrawal period)
• send an email to kontakt@knitlab.no saying that you are withdrawing from the purchase
• use the withdrawal form at the bottom of this page, but you do not have to

What you pay if you withdraw

KnitLab Pro is a digital service. When you buy, you ask for Pro to start straight away, before the withdrawal period has ended. If you withdraw, you therefore have to pay for the days you have had Pro (section 26 of the Cancellation Act). The amount is calculated as follows: the amount you paid for the period × the number of days you have had Pro ÷ the number of days in the period. The day you bought counts as one day.

Example: You buy a monthly subscription for NOK 59 and withdraw after 3 days in a month with 30 days. You pay 59 × 3 ÷ 30 = NOK 5.90 and get NOK 53.10 back.

Refund

We refund you without undue delay and no later than 14 days after we have been told that you are withdrawing. We use the same payment method you used when you bought, and you pay no fees for the refund. Pro ends when you withdraw, and your account switches to the free version. Your designs remain, and you can download them.

9. Updates and changes to the service

We keep KnitLab running, secure and in line with the agreement for the whole time you have access, and we give you the updates needed for that, including security updates. The updates are free. KnitLab runs in the browser, so you get the updates automatically the next time you open the app.

We keep developing KnitLab and may change, add or remove features when there is good reason to, for example to improve the service, to adapt it to new technology or to changes at our suppliers, for security reasons or because the law requires it. The changes cost you nothing.

If a change makes it more than insignificantly harder for you to use or access what you have paid for, we will notify you by email in good time, and at least 30 days before the change. You can then terminate the agreement free of charge within 30 days of the notice or the change, whichever is later, and get back what you have paid for the time after termination (sections 41 and 42 of the Digital Content and Services Act).

10. Price changes

We may change the price of Pro, for example if our costs change or we have to start charging VAT. We will notify you by email at least 30 days before the new price applies to you. A new price applies at the earliest from the first period that starts after the notice period has ended, and never to a period you have already paid for. If you do not want to pay the new price, you can cancel before it applies, and you will not be charged the new price.

11. If something is wrong

KnitLab must work as described on the website and in the app for the whole time you have access. If it does not, that is a defect, and you have rights under the Digital Content and Services Act. Among other things, you can:

• require us to fix the fault, at no cost to you and within a reasonable time
• withhold payment until the fault has been fixed
• demand a price reduction, or terminate the agreement if the fault is not insignificant
• claim compensation for any loss the fault has caused you

Let us know at kontakt@knitlab.no or by phone within a reasonable time after you discovered the fault. It is up to us to show that the service has worked as it should. If you terminate the agreement, you get back what you paid for the time the service did not work, and you can download your content.

12. About the calculations

KnitLab calculates stitch counts, increases, decreases and yarn amounts from the measurements and tension you enter. The result can never be better than the information it is based on, and everyone knits a little differently. So always knit a tension swatch, check your tension and measure the garment as you go. The yarn amount is an estimate. It is a good idea to buy an extra ball and to ask the shop about exchanges.

The patterns KnitLab creates are calculated from your choices and have not been test knitted. If you want to share or sell a pattern you have made, we recommend having it test knitted first.

If there is an error in the calculations themselves, that is a defect in the service (clause 11). We are not responsible for results caused by errors in the information you have entered.

13. Your content and copyright

• What you create is yours. You own the designs, colourwork charts, projects and images you add. You only give us the rights we need to store, sync and show them to you, and we do not use them for anything else.
• Patterns you design in KnitLab can be used freely, including commercially. You can knit and sell the garments, and you can share or sell the pattern for your own design. Feel free to mention that it was made with KnitLab, but you don't have to.
• The rest of KnitLab belongs to us or to those we have a licence from: the software, the look and feel, the text templates, the sample patterns, the built-in colourwork charts and the images. You can knit from the sample patterns and the built-in charts, but you may not copy, share or sell them as your own patterns.
• You can download your data at any time from the menu in the app (‘Download data’) as a file in a common, machine-readable format (JSON).
• You must have the rights to the images and content you add.

14. Use of the service

You can use KnitLab to design and knit, both privately and in your own business. You must not:

• try to get around the security, the limits of the free version or the payment
• put an abnormal load on the service, for example with automated requests or data harvesting
• copy or resell our software or content
• upload content that is illegal or infringes the rights of others
• import patterns you do not have the right to use, or share imported patterns with others (clause 20)

15. Closing your account

You can delete your account whenever you like: open the menu and choose ‘Delete account’. The account and everything stored in it is deleted immediately. If you have Pro, the subscription ends at the same time. You will not get money back for the rest of the period, so if you want to keep Pro until the end of the period, you can cancel instead and delete your account later. Payment receipts are kept by Stripe for as long as the Bookkeeping Act requires.

We may close or suspend an account if the terms are breached materially or repeatedly. We will let you know and give you the chance to put things right first, unless the breach is serious or illegal. If we close an account without you having breached the terms, we refund the rest of the period you have paid for.

If we shut down KnitLab, we will notify you by email at least 60 days in advance. You get back what you have paid for the time after the shutdown and can download your content.

16. Changes to the terms

We may change the terms when there is good reason to, for example new features, new laws or changes at our suppliers. The new version is published here with a new date. If the changes are to your disadvantage, we will notify you by email at least 30 days before they apply. If you do not want to continue on the new terms, you can cancel before they apply and get back what you have paid for the time after they take effect.

17. Liability

We are liable for losses caused by errors or negligence on our part, in accordance with the Digital Content and Services Act and the general rules of Norwegian law. We are not liable for losses caused by circumstances beyond our control that we could not reasonably have foreseen or avoided, for example widespread power or network outages. Nor are we liable for losses caused by you having entered incorrect information (clause 12).

We do what we can to keep KnitLab available at all times and your data safe. We keep planned maintenance as short as possible and preferably at times when few people are using the service. Anything you have stored in your browser can be used even if KnitLab is unavailable for a while.

18. Complaints and disputes

If you are not satisfied, contact us at kontakt@knitlab.no or by phone on +47 922 96 182. We will reply as quickly as we can and would like to find a solution.

If we cannot agree, you can ask for mediation from the Norwegian Consumer Authority (Forbrukertilsynet). If mediation does not resolve the matter, the case can be brought before the Norwegian Consumer Disputes Commission (Forbrukerklageutvalget).

The agreement is governed by Norwegian law. As a consumer, you can always bring a case before the court where you live.

19. Gift cards

You can buy gift cards for KnitLab Pro at knitlab.no/gavekort and give them to anyone you like.

• Price: NOK 290 for 6 months or NOK 490 for one year. It is a one-off payment that does not renew. No VAT is charged.
• Delivery: You get the gift code on screen straight after payment and by email, together with a gift card you can print or pass on.
• Validity: The gift card can be redeemed for 3 years from the date of purchase. The Pro period of 6 or 12 months starts when the code is redeemed, not when the gift card is bought.
• Redeeming: The recipient needs a free KnitLab account and redeems the code in the app. If several gift cards are redeemed on the same account, the Pro period is extended. A gift card cannot be redeemed while the account has an active Pro subscription; it can be used once the subscription has ended, or given to someone else.
• Passing it on: The gift card can be passed on as long as it has not been redeemed. It cannot be exchanged for cash. Whoever has the code can redeem it, so keep it safe as you would a cash gift card.
• Right of withdrawal: The person who bought the gift card has a 14-day right of withdrawal from the date of purchase. If the gift card has not been redeemed, you get the full amount back. If it has been redeemed, you get the amount back minus the days of Pro, calculated as in clause 8. Send an email to kontakt@knitlab.no, or use the withdrawal form below. The money is refunded to the same card within 14 days.
• When the Pro period ends, the account returns to the free version. Your designs are kept, as described in clause 5.

20. Importing your own patterns

With Pro, you can upload a knitting or crochet pattern you have bought or obtained lawfully, as a PDF or as photos of the pages, and knit it in KnitLab: split into parts and steps, with ticking off, a row counter, read-aloud and conversion to a different yarn.

• Only patterns you have the right to use: You may only import patterns you have bought or obtained lawfully yourself, for example free from the designer. Before you upload, you fill in the designer and where the pattern is from, and confirm that it was bought or obtained lawfully and is for your own use only. You are responsible for making sure you have the right to use the pattern in this way. The copyright in the pattern still belongs to the designer.
• For your own use only: An imported pattern is for you alone. It cannot be shared, printed, exported or turned into a design of your own in KnitLab, and the designer and source are always shown at the top. You must not get around this either, for example by copying the text out of the app to share it with others.
• The original is not stored: The file you upload is only used to read the pattern and is deleted straight afterwards. KnitLab only stores the text and numbers that were read from it, in your account. The pattern is read automatically by the AI service Claude from Anthropic. See the privacy policy.
• Check the result: Reading the pattern is automatic and may contain mistakes, especially in numbers and charts. You review the pattern before it is saved, and numbers the reading is unsure about are marked. Compare it with the original. When KnitLab converts the numbers to a different yarn, the result is an estimate, as described in clause 12. Knit a tension swatch. We are not responsible for errors in the original pattern itself.
• Number of imports: Pro includes 10 imports per calendar month. Every file or set of photos that is read counts, including when it turns out not to be a knitting or crochet pattern. If reading fails for technical reasons, it does not count. Unused imports do not carry over to the next month.
• When Pro ends, the patterns you have imported stay in your account, but you cannot import new ones.
• Breaches: If the import feature is used in breach of this clause, we may close access to importing or to the account, as described in clause 15.